We monitor seven (7) key elements of the transaction.
| 1. |
F&I Manager Integrity, Ethics and Compliance |
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Determine if F&I Managers are operating within acceptable standards of integrity, ethics and compliance |
| 2. |
Menu Presentations |
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Analyze the F&I menu presentation techniques compared to industry best practices and track the presentation of offering every product to every customer every time |
| 3. |
Proper Disclosures |
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Monitor that the F&I Manager is making proper disclosures |
| 4. |
Conflicting Verbal Promises |
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Listen for verbal promises contrary to written commitments |
| 5. |
Deceptive Trade Practices |
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Check for potentially deceptive trade practices such as product bundling or stuffing, payment packing, predatory discrimination and other bank fraud |
| 6. |
Truth in Lending Disclosures |
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Confirm compliance with certain Truth in Lending disclosure requirements |
| 7. |
Potential Dealer/Lender Relation Issues |
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Detect potential issues that would harm the relationship between the dealer and the lender such as credit card down payments, power booking, and straw purchases |
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